Refund policy

RETURN & SHIPPING POLICY
To initiate a return, please contact Highland Apparel customer service for return instructions.

We want you to be happy with your purchase from Highland Apparel! Please review our return policy carefully:

STORE CREDIT ONLY
We issue store credit for all eligible returns. No refunds will be issued to the original form of payment.

Return Timeframes:

  • Returns must be initiated within 7 days of delivery.
  • You have 4 days to ship the item back after your return is approved.
  • Local Pickup Orders: If you selected local pickup, you must contact us within 15 days of your order being marked as delivered to request a return.

Non-Returnable Items:
The following items are final sale and cannot be returned:

  • Items with a discount of 20% or more (including sale items or orders where loyalty points are redeemed totaling 20% or more)
  • Accessories
  • Swimwear
  • Shoes
  • Merch

Late Returns:
Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Condition of Returned Items:

To be eligible for store credit, items must be returned in their original condition:

  • With tags attached
  • Buttoned up
  • Folded appropriately
  • Free of excessive human or animal hair
  • Free of smoke odor
  • Free of makeup marks or smears (items returned with these issues may not receive full credit.

Denied Returns & Restocking Fee:

  •  If returned items do not meet these requirements, the return may be denied.
  • If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.

Defective Items:

  • If you receive a defective item, please contact Highland Apparel customer service within 2 days of receiving the item.
  • Include a photo of the damage with your message.
  • If we are not notified within 2 days, the item will no longer qualify for a return or replacement.

RETURN LIMITS
Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month.
We accept returns on eligible items, but customers are limited to a maximum of returning 7 items per month.


This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers. As a small business, we cannot absorb the costs of unlimited returns, and this limit ensures we can continue offering quality products while protecting the integrity of our business.


We encourage thoughtful purchasing and welcome any sizing or product questions before placing an order.


Important Considerations:

  • Highland Apparel is not responsible for damages to clothing caused by improper care, handling, or incorrect sizing selected by the customer.
  • Product colors may vary slightly due to photography, lighting conditions, and monitor settings. Clothing patterns may also vary. These situations do not qualify as defects, and the customer will be responsible for return shipping costs.
  • If you receive notice that your returned item arrived damaged, you may purchase a new shipping label to have the item returned to you.

SHIPPING POLICY
Highland Apparel is committed to processing and shipping your order efficiently.
Shipping Delays and Lost/Damaged Packages:

  • Highland Apparel is not responsible for delays caused by USPS, UPS, or other shipping carriers.
  • Highland Apparel is not responsible for lost, damaged, or marked-delivered packages.
  • We carry up to $100 worth of insurance on all packages.
  • If your package is lost or arrives damaged, you must file a claim directly with the shipping carrier.
  • Highland Apparel is not responsible for carrier delays and will not refund shipping charges due to missed delivery estimates.
  • Once an item is transferred to the carrier, shipping times and delivery are outside of our control.

Tracking Information:

  • Please allow 1–3 business days for tracking information to update.
  • Contact us after the estimated delivery window has passed if you need assistance.

Incorrect Address Disclaimer:

  • Customers are responsible for providing the correct shipping address.
  • Highland Apparel is not responsible for packages returned due to incorrect or undeliverable addresses.


ORDER CHANGES & CANCELLATIONS

  • Orders cannot be canceled, modified, or edited once they have been placed.
  • The only exception is if an order is canceled and issued as store credit at Highland Apparel's discretion.


RETURNS & EXCHANGES PROTECTION

  • Consider adding return protection to your order for additional flexibility.
    With Return Protection: Enjoy enhanced return and exchange options, including discounted or free return shipping depending on your selected coverage.
  • Without Return Protection: Standard return procedures apply, and return shipping costs may be the customer's responsibility.


CUSTOMER SERVICE & DISPUTE RESOLUTION
Our goal is your satisfaction. If you have any concerns regarding your order, please contact Highland Apparel customer service. We are committed to working with customers to find fair and reasonable solutions and encourage direct communication before pursuing outside remedies.


In the event of a chargeback, Highland Apparel reserves the right to investigate the claim thoroughly and provide all necessary documentation to our payment processor. We also reserve the right to pursue all available legal remedies to protect our business interests.